‍Privacy Policy

Last Updated: September 8, 2026

Chesapeake Mechanical Services (“Chesapeake Mechanical Services,” “CMS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, maintain, and disclose information when you visit or use our website (the “Site”), request our services, communicate with us, or otherwise interact with Chesapeake Mechanical Services.

1. About Us

This Site is owned and operated by Chesapeake Mechanical Services.

Contact Information:
Chesapeake Mechanical Services
1710 Lake Ave Shady Side MD 20764-9760, USA
Email: info@chesapeakems.com

Virginia SCC Entity ID: 12040270

If you have questions about this Privacy Policy or how we handle your information, please contact us at info@chesapeakems.com.

2. Information We Collect

Depending on how you interact with us, we may collect information that you voluntarily provide, information related to the services we provide, and certain technical information associated with your use of the Site.

This may include:

Identity and Contact Information

  • First and last name

  • Business or company name

  • Mailing or service address

  • Email address

  • Telephone or mobile phone number

Service Information

  • Information about services requested or provided

  • Scheduling and appointment information

  • Service and maintenance history

  • Job details

  • Communications between you and Chesapeake Mechanical Services

  • Invoicing and account information

Payment Information

If you make a payment through a third-party payment processor, that provider may collect and process payment information according to its own privacy policy and terms. Chesapeake Mechanical Services does not intend to store complete payment card information on this Site.

Technical and Usage Information

When you use the Site, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages viewed and interactions with the Site

  • General usage information

The information collected may vary depending on the features and technologies used on the Site.

3. How We Collect Information

We may collect information when you:

  • Submit a contact or service request form

  • Request an estimate or other information

  • Schedule or request service

  • Communicate with our staff by phone, email, text message, or other means

  • Communicate with our technicians

  • Make or arrange payments

  • Visit or interact with our Site

  • Otherwise request or receive services from us

We may collect your mobile phone number and SMS consent when you submit a form on our website, speak with our staff by phone, communicate with us in person, or otherwise request services from us.

4. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and service requests

  • Provide, schedule, and manage our services

  • Communicate with customers regarding requested services

  • Coordinate appointments and technician visits

  • Provide service updates and follow-up communications

  • Send billing or account notifications

  • Process and manage payments

  • Maintain customer and service records

  • Improve and maintain our Site and services

  • Respond to customer questions and requests

  • Protect the security and integrity of our Site and business

  • Comply with applicable legal and regulatory requirements

5. Email and SMS Communications

When you provide your contact information to Chesapeake Mechanical Services, we may use your email address or telephone number to communicate with you regarding your service relationship with us.

These communications may include:

  • Appointment reminders

  • Technician arrival updates

  • Service updates

  • Service follow-up communications

  • Billing or account notifications

  • Other communications directly related to services you have requested or received

SMS Communications

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@chesapeakems.com.

Your consent to receive SMS communications is not a condition of purchasing or receiving services from Chesapeake Mechanical Services.

We may retain information related to your communications with us, including your telephone number, consent status, and opt-in or opt-out records, in order to provide communications, maintain customer records, and comply with applicable laws and carrier requirements.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

6. How We Share Information

We may disclose personal information when reasonably necessary to operate our business and provide requested services.

Depending on the circumstances, this may include sharing information with:

  • Service providers who assist us in operating our website or business

  • Contractors, subcontractors, or other service professionals involved in providing requested services

  • Service providers that assist with customer communications

  • Payment processors and other providers necessary to process transactions

  • Professional advisors or other providers as necessary to support our business

  • Government authorities or other parties when required by law

Information provided for SMS communications, including text-message opt-in data and consent, is not shared with third parties for their own marketing or promotional purposes.

We may also disclose information when necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, investigate suspected fraud or unlawful activity, or protect the safety and security of our customers, employees, business, or the public.

7. Cookies and Similar Technologies

The Site may use cookies and similar technologies to support website functionality, understand how visitors use the Site, and improve website performance and user experience.

The specific technologies used may change over time depending on the features and services implemented on the Site.

You may be able to manage certain cookie preferences through your web browser settings.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and customer records, fulfill legitimate business purposes, comply with legal obligations, resolve disputes, and enforce applicable agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Children's Privacy

Our Site and services are not directed toward children under the age of 16. We do not knowingly collect personal information from children under 16 through the Site.

11. Your Privacy Rights

Depending on where you live and whether applicable state privacy laws apply to you or to Chesapeake Mechanical Services, you may have certain rights concerning your personal information.

These rights may include, where applicable:

  • Requesting access to personal information we maintain about you

  • Requesting correction of inaccurate information

  • Requesting deletion of personal information

  • Requesting information about how your personal information is collected and used

  • Requesting a copy of certain personal information in a portable format

  • Opting out of certain communications or uses of personal information

Certain rights may be subject to exceptions or limitations under applicable law.

To make a privacy-related request, contact us at: info@chesapeakems.com

We may request information reasonably necessary to verify your identity before completing certain requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how Chesapeake Mechanical Services handles personal information, please contact us:

Chesapeake Mechanical Services
1710 Lake Ave Shady Side MD 20764-9760, USA
Email: info@chesapeakems.com